FREQUENTLY ASKED QUESTIONS

TECHNICAL SUPPORT QUESTIONS

This means that the channel is currently off or unavailable. This could be due to a maintenance restart to ensure great streaming or a small complication from our TV provider. If you see this on the Nova channels, please note that Nova is only available during LIVE games and not available 24 hours a day. If the Nurofen commercial persists, report a channel problem, contact us, or email us at info@gogreektv.com.

Please try a different browser. Issues can appear with Google Chrome, however Safari, Mozilla Firefox, and Microsoft Edge work well. If the issue persists, request access via VLC player by contacting us here or by emailing us at info@gogreektv.com.

For security reasons, our service are not available with a VPN internet connection.

Please make sure you have entered all the information exactly as it is listed in your email. Both the username and password are case sensitive and should always be entered with lower-case letters.

Typically, major Greek sporting events are closely monitored for issues. We understand the importance of watching Greek sports with your premium subscription. If you are watching a game on Nova, please try the other Nova channels to see if your desired game is being played there (as a backup), or check the channels Sports Live Games and Sports Live Games 2 for your desired game. These two channels serve as sport backup channels. Finally, check your Greek Sporting TV listings document provided by Go Greek TV to see other channel options for your desired game. You can find this in your original email with your access details.

With IPTV, streaming issues can always arise, however Go Greek TV ensures that freezing will be kept at a minimum. If you encounter freezing on the majority of your channels, please check your internet connection. A slow internet connection can cause this issue. If only a few channels are freezing follow these steps:
- First, change to another channel and then change back to your desired channel, this will refresh/reset your previous channels.
- If this does not work, log out of your device and log back into the device to access your desired channel.
- If your freezing issues persist, contact us here, email us at info@gogreektv.com, or via Live Chat. We will work with our TV provider to resolve your issue.

If you see the “Unlock” watermark logo on the GSE Smart IPTV App with your Apple TV, you have downloaded the free version of the app. Please download the PRO version of the app and the watermark will be removed.

This can occur on a few occasions as the channels reset to ensure high-quality streaming. Simply change to another channel and back to your desired channel, and the sound should reappear.

If your Firestick/Fire TV does not have the Smart IPTV App, view this video up until the 1:15 mark and then watch this video from start to finish to download the app. The MAC address should appear on the final step.

For first-time Smart IPTV App user, the app (operated by a third party) has a 7-day free trial period. After the 7-days, the app will require a one-time purchase of roughly six euros to have permanent access to this app. This could be the main reason why you are seeing the MAC address screen. You can pay this one-time fee on the app directly or by following this link and purchasing online. Please contact us or email us at info@gogreektv.com to reconnect your subscription.
If you have activated your Smart IPTV App, then please contact us or email us at info@gogreektv.com to reconnect your subscription

If your Smart TV has an App store, but does not have the Smart IPTV App, please contact us or email us at info@gogreektv.com and we can look into an alternative app to connect you to GoGreek TV.
If your Smart TV does not have an App Store, you can purchase an Apple TV or Amazon Firestick/Fire TV to access a GoGreek TV subscription.

Only one device can be used at a moment in time. If you would like to switch devices (example from your computer to your phone), please log off your subscription on your computer before accessing your subscription on your phone.
If you would like to access your subscription on an additional device at the same moment in time, please contact us or email us at info@gogreektv.com and we will provide more details on how to do this. A second subscription will be needed, however it will only cost half the price.

With Premium package, you will NOT miss a beat in the sporting world. Coverage includes all Greek national teams (football, basketball, water polo, volleyball, etc). the Super League, Greek Football Cup, Greek teams in European competitions, Basket League, EuroLeague, FIBA Champions League, Tennis, and much more.
- Please note that we also offer our Premium package as a day pass with 1-day, 2-day, 3-day, and 7-day pass option. This is a great option for those customers that do not want to purchase a whole month subscription, but still can obtain access to watch their desired sporting event. Some matches are also available under our Single Game Viewing option.
Our international sports channels also provide coverage for Europe’s top domestic football leagues. For more information, visit here.

We currently do not have an on-demand service, however, will be looking to add one in the future. We do, however, have multiple time-delay channels, which play certain channels on a 7-hour delay to line up with the EST time zone (New York/Toronto).
Sooner rather than later, we are looking to add an on demand service for major Greek sporting events, mainly the ones offered by our Single Game Viewing options (Ethniki, Super League derbies, etc.).
We have many movies and series on demand that are frequently updated by our TV provider. We hope to expand this section as well.

Yes, we do offer international channels that come with Greek subtitles. We do not, however, offer local channels.